TERMS AND CONDITIONS

Please read the terms and conditions listed below which regulates the use of the website and constitutes the basis of the relationship between you and us which is for the provision of quotes only.

1. USE OF THE WEBSITE

The use of this website “www.247spares.co.uk” (The website) is based strictly on the terms & conditions set out below. Thus if you “DO NOT” agree to these terms and conditions, you MUST cease all use of the Website immediately. You may print and keep a copy of these terms, for your personal reference as they form a legal agreement between you and us which can only be modified with our consent.

2. THE PURPOSE OF THE WEBSITE

We operate one of the largest UK spare parts website used by hundreds of car dismantlers / recyclers and motor trade suppliers across the country that are willing and able to provide you with free quotations for parts they may stock that you seek quotes for.

3. GENERAL

1. 247 Spares is a free website subject to registration which provides a “Quote Only” service for new and used vehicle parts across the United Kingdom subject to;
   1. You completing a parts request form.
   2. Upon completing a part request form, you agree to provide basic details of your vehicle make, model, year, engine capacity, part(s) requested and or OEM numbers, descriptions and any additional information that will assist in identifying the correct part required.
   3. Provision of your personal contact details comprising of your names, postal code, email address, fax, mobile and any other contact telephone numbers.
2. If you opt to receive notification of any quotes by SMS text message we will require you to set up the service by ;
   1. Replying with the word “Parts” to the short code “80008” to activate the service.
   2. Please note there is a one off charge of £1.50 to activate this service, plus the cost of a single network message in response to our free activation text.
   3. Activating this service does not guarantee you will always receive text quotes as the £1.50 charge is only to activate the service on a UK registered mobile phone number.
   4. Once the service has been successfully activated, all “TEXT QUOTES” will be sent FREE of charge to the mobile phone used to activate the service, for each reference number provided.
   5. The number of quotes sent is “unlimited”, but subject to a fair use policy.
3. By completing the parts request form, you give consent to allow us to forward all the information you have registered and provided on the website, to spare parts suppliers for the purpose of obtaining comparative quotes in response to your inquiry.
4. We deem a quote to have been provided only when we have communicated this fact to you, with a reference number and a pin.
5. All quotes and references will be stored on our website for a period of thirty days for your convenience and retrieval, from the date it is first quoted.
6. By providing comparative quotes in response to your inquiry, we do not guarantee that the parts are reserved specifically for you, because spare parts suppliers deal with matters on a first come first served basis.

4. COMMUNICATION

We use several means of communication to facilitate the forwarding of the quote(s) you have requested which comprises of:

1. Emails

   1. Where a valid email address is provided, the first email received from us is a parts request confirmation email which contains information about the inquiry you have submitted to the system, which contains your part reference number, login pin number and general advice about using our service.
   2. Email notification of quotes requested will contain the following information only:
      1. The trading name of the supplier
      2. Their location
      3. The price quoted by the supplier
      4. The condition of the part i.e. used, new or reconditioned.
      5. Where applicable the carriage costs for the part and any other additional notes attached to the part by the supplier.

2. Text messaging

   Text messaging is a facility by which SMS texts are sent to your mobile phone handset which must be either on a contract or pay as you go tariff and registered in the United Kingdom. They consist of two types for our purposes:

   1. SMS Text Alerts: If you’re mobile number is correct & valid we may send an SMS alert free of charge to your handset. The message will contain a reference number and pin so that you can login to our customer login area to retrieve your quote(s). This is essentially a courtesy SMS from us sent to you and its ‘only purpose is to inform you that quote(s) are available to be retrieved online.
   2. Text A Quote Service: This is a communication option which you must activate of your own accord, by selecting “yes” on the online parts request form. There is a one off charge of £1.50 for the activation of this service.
   3. Activation will only take place after you receive a free SMS text from us, which requires you to reply with the word “Parts” to 80008.
   4. Please note that one SMS Text message is limited to 160 characters and as a result we will only provide the following information:
      1. The cost of the part.
      2. The condition of the part.
      3. A contact telephone number for the supplier.
      4. And or a request for further information from a supplier.
   5. If you wish to view the quote in further detail as opposed to being limited to the information in a text you will need to revert to the customer login area to view full details of quotes, which will be held on the website for a period of 30 days from the date it was posted.
   6. Please note that we do not guarantee that you will receive a quote as this is outside our control.

   Please note that there are no re-occurring charges for the text a quote service other than the £1.50 activation fee, plus one network text message. This charge is however non refundable.

3. Customer login area

   This is a free utility hosted by 247spares.co.uk on its website to be used for the sole purpose of retrieving quote(s) only.

   1. To use this facility you need to enter your reference and pin number which is generated on screen and sent to you by email and courtesy text alert.
   2. Quotes can only be retrieved if a supplier has responded to you, and we have alerted you to this fact via email or SMS alert.

4. Suppliers' contact details

   1. All notification emails and quotes retrieved from the customer login area will contain a supplier's contact details provided to us, which may include:

      1. The supplier's trading name.
      2. The supplier's trading location.
      3. The supplier's contact telephone number.
      4. The supplier's facsimile or email address where provided.

   2. Contact telephone numbers will consist of ;

      1. Numbers beginning with the prefix 070 are described as “Follow me numbers”. These numbers are provided by third party telecoms to facilitate communication with a spare parts supplier, as many of them may have multiple locations and telephone numbers. This service allows you to connect to the supplier directly regardless of location.
      2. All contact numbers beginning with the prefix “070” have a call back and voicemail facility enabled which you can use at any time by selecting the appropriate option from your handset and then following the simple instructions to leave a voicemail message or a contact telephone number to be called back on.
      3. We recommend you use a landline to make calls to these numbers as some mobile networks charge higher rates.
      4. This service exists to allow you leave voicemail and a contact telephone number for supplier(s) if you are unable to establish contact in the first instance. We reserve the right to change these numbers from time to time.
      5. Numbers beginning with the prefix 080 are described as “Non Geographical numbers” They may be located anywhere in the country.
      6. Numbers beginning with the prefixes 0800 and 0500 are described as “Free Phone numbers” and may also be located anywhere in the country.

Please note that all communication sent to you through our website carries the “247spares” logo to ensure that you are fully aware that the message has passed through our website and to ultimately protect your privacy.

However we do not accept responsibility for the accuracy or the contents of the quotes provided which are generated by a variety of spare parts suppliers across the Country.

5. THE AGREEMENT BETWEEN YOU AND US

1. The agreement between you and us is for the provision of “quotes” only for spare parts for your personal comparative purposes.
2. You accept that the communication of any quotes to you by us is provided subject to your initial request and the provision of all required information.
3. By using the website and our service, you acknowledge and accept that all information provided in the form of quotes, arises at your behest by the completion of our online parts request form with your personal contact and vehicle details.
4. 247spares.co.uk does not deal with any form of consumer selling as we do not sell, exchange, stock or deliver goods of any sort. We merely provide a quote service for spare parts which arises at your request.
5. By providing quotes for comparative purposes to you 247spares.co.uk merely acts as a medium for disseminating quotes for a number of spare part providers across the United Kingdom.
6. None of the quotes provided through this website constitutes an offer, invitation to treat or a counter offer of any sort and neither does it form the basis for any contracts at all. They are merely quotes provided subject to your request.
7. By communicating quotes raised at your request you accept that we have completed the agreement between us which is a quote for spare parts only, when they are sent to you by the communication means provided.
8. We do not accept any responsibility for errors entered on the part request form as it is your sole responsibility to ensure that all appropriate data is entered correctly and appropriately reviewed before submitting it to us.
9. By submitting your information to us you accept that your request is for quotes only and that this does not form or constitute a Contract for the supply of goods or services on our part.
10. You also accept that by responding to your request for comparative quotes we do not constitute a third party or act as agent (implied or otherwise) for the purposes of any contract(s) to be concluded between you and any supplier.
11. You acknowledge that we do not sell any parts for any vehicle, and accept that our site is a venue to allow anyone from anywhere at any time to request a quote for parts for comparative purposes only.
12. You accept that at no point do we have possession of any parts, inventory or control the contents of any quotes received.
13. You accept that we do not review quotes or their contents and are not involved in any transactions between buyers and sellers, or any contract concluded, if the quote is pursued further by you.
14. You accept that we do not have any control or guarantee over the quality of parts, their safety, and the truth or accuracy of quotes received or forwarded to you from suppliers.
15. You must be 18 years of age or older to use this website.

6. ACCURACY OF INFORMATION

www.247spares.co.uk & www.247spares.com; 247 Spares Network, 247 Spares are all trading names of Citynet Datacom Ltd, PO BOX 4270 London W1A 7WP (‘247 Spares’, ‘we’, ‘our’, ‘us’) do our best to ensure that all information found on the Website is accurate and correct to the best of our ability.

If you find any information on the Website which is inaccurate or wrong please let us know and we will endeavor to correct it, where we agree, as soon as is reasonably practical. Important our Warranties, Liabilities and Disclaimers are generally are set out in clauses 10, 11 and 12 below.

7. INFORMATION AND LINKS TO OTHER WEBSITES

1. All information made available to you through our Website (”the information”) is provided subject to your request for comparative quotes for new and used vehicle spare parts, which are derived from a variety of spare parts suppliers across the Country.
2. Consequently whilst we agree to use reasonable care in all our endeavors regarding our Website we do not warrant that the information provided by spare parts suppliers, which is forwarded to you as quotes is true, correct or complete and further we exclude all the conditions, terms warranties both express and implied, statutory or otherwise in respect of the provision of quotes as requested by you to the fullest extent permitted by law.
3. We make no representations whatsoever about any other websites which you may access through our Website or which may link to our Website.
4. When you access any other website you understand that it is independent from us and that we have no control over the content or availability of that website. In addition, a link to any other website does not mean that we endorse or accept any responsibility for the content, or the use of, such a website and we shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other website or resource.
5. Any concerns regarding any external link should be directed to its website administrator or web master.
6. You must not use our Website in any way that breaches the terms of any current legislation or in any way that is deemed unlawful.
7. You must not do anything which breaches the security of our Website as we may pursue you for all consequential loss or damages suffered as a result of your actions.
8. You must ensure that your login details are kept secure and confidential at all times.

8. PROVISIONS OF SERVICE

Access to the website is provided free of charge but subject to the terms and conditions contained in this agreement.

1. We will endeavor to ensure that access to the website is available 24 hours a day however we do not accept any liability for our failure to do so, for events arising from acts of God, terrorism or warfare that is beyond our control.
2. We may for operational reasons, and at our sole discretion change the domain names which the Website is made available under; or suspend the provision of the Website for cyclical maintenance or because of a fault, without prior notice.
3. In certain circumstances we may be prevented or hindered in providing you with access to the Website or communicating with you through the website due to circumstances beyond our control.
4. Such circumstances, shall include but not be limited to acts of God, fire, storms, power shortages, issues with our Bank, Internet Service Provider, Hosting Provider, which affect connections to the Internet as well as server crashes, deletion, corruption or loss of data, acts of war and terrorism.
5. In the unfortunate event of such circumstances arising, we shall use our best endeavors to mitigate any impact caused by carrying out all and any obligations or duties in other ways available to us which are reasonable and practical at the time.

9. PRIVACY AND INFORMATION PROVIDED TO US

1. The following applies to any information you provide us, for the purpose of satisfying your request for a comparative spare part quote;
   1. By requesting a quote on our website you authorize us to use, store and process any personal information which identifies and relates to you, including but not limited to your name and postal code, for the purpose of providing you with a spare parts quote.
   2. In this regard you authorize us to expend reasonable efforts in obtaining comparable quotes for new and used parts to the best of our abilities, and this shall include liaising with a variety of spare parts suppliers across the country, our successors (including the purchaser of the whole or part of our business), associates, sub-contractors and other authorized third parties to contact you.
   3. You may liaise with us in writing to formally request disclosure about the data we hold on you under the Data Protection Act 1998 by writing to the Data Controller at Citynet Datacom Ltd, PO BOX 4270 London W1A 7WP, along with a cheque to cover our reasonable processing charges as provided for by law.
   4. By providing personal information and requesting a quote for spare parts on the website, you agree that we may collect information about your vehicle and inquiry for the purposes of collating information to enable us send you future offers that arise from time to time.
2. By using our website to request quotes for spare parts you agree to ensure that all pertinent information pertaining to your identity, vehicle, model, parts requested and other vital information shall be provided correctly and that where errors occur no fault shall lie with us.

3. You are responsible for ensuring that the vehicle registration mark interface correctly displays your vehicle registration, before submitting your request as this is a service provided by a third party, which we have no control over and do not accept any responsibility for, regarding its contents.

10. WARRANTIES AND GUARANTEES

1. We do not offer Warranties or Guarantees of any sort as we do not deal in the sale or supply of any vehicle spare parts and neither are we a party to any contracts to supply them to you.

2. We merely provide quotes for your comparative purposes and the moment that they are received our agreement with you is concluded.

3. We do not promote, warrant, endorse or guarantee products of any manufacturer or franchisee.

11. LIMITATION OF LIABILITY

1. To the fullest extent permitted by law, we shall have no liability whether in contract, tort or otherwise for; any loss or damage suffered to goods (as we have no contractual agreement with you for the sale and supply of any goods whatsoever); Direct, indirect, incidental or consequential damages including loss of profit whether caused by the supply of the services we provide through our Website or information set out on our Website.

2. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you may have as a consumer, under applicable law or other statutory rights that may not be excluded nor in any way do we seek to exclude or limit our liability to you for death or personal injury.

3. You agree that the 247 spares acts as the provider of comparative quotes only subject to your written request and confirm that you will take all appropriate measures and advice prior to acting on any quote received from a supplier to ensure that the goods involved are fit for your purposes, meet what you consider to be a satisfactory merchantable quality and above all leave you in a fitting and satisfactory position ensuring that you are fully aware of all the conditions involved as a buyer in your own name.

4. You and us do not have a contract for the sale and supply of any goods and services apart from the provision of spare part quotes for comparative purposes subject to your request. We are thus not a third party, agent (implied and otherwise) to any contract made with the supplier of spare parts and neither do we have any third party rights accruing under any contract, whatsoever.

5. In light of the provisions of Clause 11 (iv) above, you accept and confirm that where you act as a buyer for spare parts in your personal or professional capacity, it is your responsibility to ensure that all appropriate steps are taken to ensure that you are aware and satisfied with the quality of any goods involved as well as the terms of business, which do not and have never included us as a party.

6. It is your responsibility to liaise with the spare parts supplier in a timely manner using the reference and details we have included in the quote, if you wish to pursue a quote further.

7. As the nature of this agreement is for a quote only service, we are not responsible for guaranteeing the provision of spare parts, their sale or whether a supplier will even sell them to you, as this falls outside our ability and control.

8. In certain circumstances suppliers may choose to call you directly via the telephone to request further information or to give you a verbal quote. In such circumstances it is your responsibility to ensure that the supplier confirms their identity and your unique reference number to you, before entering into any specific discussions, which will remain outside our remit as we are not a party to it and, cannot be held liable for any losses or damage which may occur, as a result of discussions held with the supplier.

9. We will never call you regarding any inquiries about a quote or spare parts as we do not sell any goods. We may however liaise with you to clarify information you have submitted on the website, or to discuss a complaint, at our discretion, but will first identify ourselves to you before proceeding.

12. DISCLAIMER

1. We do not promote, endorse, guarantee or recommend any manufacturers products and neither are we affiliated with any companies.

2. In providing comparative quotes, we do not guarantee the availability of any parts, or that the supplier will sell them to you or that stock will be held to your specific inquiry.

3. We do not guarantee the accuracy of any information received in quotes as these come directly to you from the supplier and is therefore out of our control. It is therefore your responsibility to ensure that all the information contained in the quote is the same meets your requirements, as we will not be liable for any losses or damage which may occur.

4. We do not review any quotes received for accuracy or content and we do not interfere or amend them under any circumstance as they are sent directly to you from the supplier, and remain outside our control. We will therefore not be liable for any losses or damage that may occur.

5. We do not guarantee that by using our website you will receive any quotations, this is outside our control and completely dependant on stock levels held by suppliers at the time your make you enquiry for quotations.

13. COPYRIGHT AND TRADEMARK©

1. You acknowledge that all intellectual property rights in and to our Website is and shall remain the exclusive property of 247 Spares.

2. The 247 Spares Logo is our registered trade mark and exclusive property and must not be used or infringed in any way as this will result in litigation and an account for any profit generated without our prior authorization.

14. MISCELLANEOUS

If any provision or terms set out above shall become or be declared illegal, invalid, or unenforceable for any reason whatsoever, such term or provision shall be excluded from the other terms and provisions, which will still be construed as all the terms and conditions governing this agreement for the provision of quotes.

Service of any notice under this Agreement shall be deemed to have been duly given if it shall have been left at or sent by post to us at our registered office or in the case of a notice sent to you at an address which you have provided us or such address that we can establish from any details that you provide.

Any delay or failure by us to exercise a right or remedy shall not constitute a waiver of such rights or remedies and shall in no way affect our right later to exercise them.

15. LAW

1. Any person who is not party to these terms shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any terms set out herein. This clause does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.

2. This agreement shall be governed by and construed in accordance with the laws of England and Wales and you hereby agree to submit to the exclusive jurisdiction of the English courts.

We reserve the right to change these terms and conditions from time to time at our discretion, which you will be notified of on our Website.

Whilst using our website, you may have concerns regarding consumer rights, the law, or even what you obtain from us. In such circumstances please refer to the following page for useful information regarding consumer law, or click on the URL link below which will take you to our “frequently asked questions” section as well as our glossary for the meaning of key words used.

USEFUL INFORMATION FOR YOUR BENEFIT

A. YOUR CONSUMER RIGHTS

Generally the inclusion of terms and conditions in an agreement do not and should never exclude or affect any of your consumer rights except where you are notified of special circumstances in a clear and obvious manner beforehand.

If special circumstances apply and or you do not agree with them or they do not appear sufficiently clear, you are advised to seek independent legal advice or look to the clause below for some simple consumer guidance and inquiries.

B. WHERE TO GO IF YOU HAVE GENERAL CONSUMER INQUIRIES

For a variety of reasons you may have inquiries which may not be covered in a manner that fully satisfies you. For your ease of reference we have listed a number of consumer bodies and government department links below which will be able to assist you further.

They include;

1. Consumer Direct at: www.consumerdirect.gov.uk (Tel: 08454 04 05 06). This is a consumer interest group that deals with consumer inquiries and complaints.

2. The Association for Payment Clearing Services (www.apacs.org.uk) publishes advice for cardholders. www.apacs.org.uk/resources_publications/key_facts.html 

3. The Office of Fair Trading (www.oft.gov.uk) deal with complaints received from consumers against Companies. Full details should be forwarded to enquiries@oft.gsi.gov.uk or you can contact OFT Enquiries on 08457 224499.

4. For issues regarding faulty goods and your rights, please refer to the Sale of Goods quick facts for further information. 

5. For legal help and proper explanations of the law you may also contact your local Citizens Advice Bureau (www.nacab.org.uk) who can give you advice about your rights under the current law.